PRIVACY POLICY
1. Introduction
Jurnee Mechanical (“Company,””we,””us,” or “our”) is a family-owned, licensed, and insured HVAC company located at 209 East Austin Avenue, Hutto, Texas 78634, operating under Texas HVAC License #TACLA75892R. Founded in 2025 and backed by 24 years of industry experience, we serve homeowners and businesses throughout Hutto, Austin, Round Rock, Georgetown, Cedar Park, Leander, Pflugerville, Taylor, Jarrell, Harker Heights, Temple, Bastrop, Webberville, Niederwald, and surrounding Central Texas communities.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at jurneemechanical.com, contact us by phone or email, or engage our HVAC services. By using our website or services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following categories of personal information:
Contact Information: Your name, phone number, email address, and service address when you request a quote, schedule service, submit a contact form, or call us at (737) 344-3004.
Service Information: Details about your HVAC system, equipment brand and model, service history, refrigerant type (R-410A or R-454B), and the nature of your heating or cooling issue needed to diagnose and perform work.
SMS/Text Message Consent: Your mobile phone number and opt-in consent status when you agree to receive text messages from us.
Communications: Records of calls, emails, text messages, or online form submissions you send us, including instant quote requests.
Website Usage Data: IP address, browser type, pages visited, time on site, and referring URLs, collected automatically through cookies and analytics technologies embedded in our website.
Payment Information: Billing details used to process payment for services rendered. We do not store full credit card numbers.
3. How We Use Your Information
We use collected information for the following purposes:
– To schedule, dispatch, and perform HVAC repair, installation, and maintenance services across Hutto and Central Texas.
– To send appointment confirmations, technician dispatch updates, and service follow-ups by phone, email, or SMS.
– To provide 24/7 emergency AC repair and HVAC response when requested.
– To deliver instant quote requests and same-day response commitments.
– To send promotional offers, maintenance reminders, and service updates via SMS or email where you have opted in.
– To process payments and maintain service and warranty records.
– To improve our website, services, and marketing efforts.
– To comply with applicable Texas laws and federal regulations.
4. SMS / Text Message Communications (A2P 10DLC)
Jurnee Mechanical sends text messages through an Application-to-Person (A2P) messaging program. By providing your mobile phone number and opting in, you consent to receive text messages from us that may include:
– Appointment confirmations and scheduling reminders
– Technician dispatch notifications (e.g., “Your technician is on the way”)
– Same-day response confirmations for quote requests and emergency calls
– Service follow-ups and satisfaction check-ins
– Seasonal HVAC maintenance reminders (spring AC tune-up, fall heating checkup)
– Promotional offers and service updates (only where you have opted in to marketing messages)
Message frequency will vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any text message. After opting out, you will receive one final confirmation and no further texts unless you re-subscribe. For help, reply HELP or contact us at carl@jurneemechanical.com or (737) 344-3004.
We do not sell, rent, share, or transfer your mobile phone number or SMS opt-in data to third parties or affiliates for their own marketing purposes.
5. How We Share Your Information
We do not sell your personal information. We may share your data in the following limited circumstances:
Service Providers: We work with trusted third-party vendors such as scheduling software, CRM platforms, payment processors, and marketing tools to operate our business. These parties are contractually required to protect your information and may not use it for independent purposes.
Legal Requirements: We may disclose your information when required by law, subpoena, court order, or to protect the rights, safety, or property of our company, customers, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to understand how visitors interact with our site, measure marketing effectiveness, and improve our services. You may manage cookie preferences through your browser settings. Disabling cookies may limit certain website features including our instant quote form.
7. Data Retention
We retain your personal information for as long as necessary to provide services, maintain warranty and service records, comply with legal obligations, resolve disputes, and enforce our agreements. Service and warranty records are retained for the duration of our business relationship and for a reasonable period thereafter consistent with our warranty obligations (180-day repair warranty; 5- to 10-year installation warranties).
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to access, correct, or request deletion of information we hold about you. Texas residents may have additional rights under applicable state privacy law. To make a request or ask questions about your data, contact us at:
Jurnee Mechanical
209 East Austin Avenue, Hutto, Texas 78634
Phone: (737) 344-3004
Email: carl@jurneemechanical.com
10. Children’s Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately so we can remove it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
For questions about this Privacy Policy or our data practices, please contact:
Jurnee Mechanical
209 East Austin Avenue, Hutto, Texas 78634
Phone: (737) 344-3004
Email: carl@jurneemechanical.com
Website: jurneemechanical.com
Texas HVAC License: #TACLA75892R